Frequently asked
questions.
Everything you need to know about touring museums with MuseCat.
How does MuseCat work?
Pick a museum tour in the app, download it, and follow the route. At each stop, your guide tells the story of the work in front of you.
Which museums does MuseCat cover?
Five in and around Paris: the Louvre, the Musée d'Orsay, the Musée de l'Orangerie, the Palace of Versailles and the Musée Rodin.
Can I listen if there's no internet in the museum?
Yes. Once the tour is downloaded, audio, route and maps all work offline, even in galleries with no signal.
Does it use mobile data?
Only for the download. Download the tour before your visit, ideally on Wi-Fi. After that, it uses no data inside the museum.
How much storage does it need?
Each tour is downloaded separately, and even all five tours together take up less than 2GB.
Will it drain my battery?
It plays from your phone without a connection, so it uses about as much battery as playing music or video. For a long visit, start with a full charge or bring a power bank.
Are museum tickets included?
No. MuseCat is a guide, not an entry ticket. Book your entry with the museum directly.
How long can I use a tour after buying it?
For one year from the date of purchase.
What is the refund policy?
Purchases are made through the App Store, so refunds follow Apple's refund policy. You can request one through Apple's Report a Problem page.
Which languages are supported?
10 languages: English, 日本語, Deutsch, Español, 繁體中文, Italiano, Türkçe, Русский, Français, Português.
Is there an Android version?
Not yet. MuseCat is iOS only for now, and the Android version is in development.